lifestyle auto car

by Dennis, Cars for Keeps Customer Service Manager

I had a customer call me several weeks ago in a panic. They were in Florida on vacation and their vehicle had developed a leak. They didn’t know what to do. They said “Cars for Keeps had always taken care of them”. They didn’t know who they could trust, down there.

I told them not to worry; all they needed to do, was locate a AAA Approved Auto Repair Shop. Which they did, and all was well. So maybe you are wondering, what’s with the AAA Auto Repair Shop.

AAA Auto Repair Shops have strict rules they have to comply with. Some of these rule are as follows. A clean facility, State Certified mechanic (ours are ASE certified, one step above state), at a minimum a 12/12 warranty ( we have up to 36/36). They have to have a history of honesty and integrity. This is found out by AAA surveying up to 200 of recent customers, at random. That way AAA gets an honest opinion.

The shop needs a 98% Customer Satisfaction Rate and to needs to comply with specific training and qualifications. They also need to have specific tools of the trade over and above the basics. These are just some of the criteria that a shop needs to be AAA Approved. I hope this helps you understand what it means for us at Cars for Keeps and other shops to be AAA Approved, and why I felt confident in sending one of our customers to a shop that has this approval.

Until next time, Happy and safe driving.