Tuesday, January 26, 2010
by Rob Hopp, Cars for Keeps Owner
Fewer than 2% of all Michgan Auto Repair Shops ever become AAA Approved. We are the only one in the area, and being a AAA Approved Auto Repair facility is a proud honor for Cars for Keeps. To be AAA Approved means that we have met the strict quality standards for auto repair and customer service of the AAA Auto Club.
This means they trust us enough to send their members to us for auto repair and maintenance.
When an AAA member needs to be towed to an auto repair shop, we are a shop they recommend. In order to remain an AAA Approved Auto Repair shop, we receive periodical visits from an inspector sent by the Auto Club to make sure we are adhering to their stringent standards. They also take hundreds of our actual repair orders and survey our customers to see how they were treated and how our service worked out. Our most recent survey resulted in a Customer Satisfaction Rating of over 98%.
The AAA is serious about making sure we are a trustworthy shop that performs a high level of quality workmanship and customer service. In other words, if the AAA can trust us enough to send their members here, so can you. This along with our recognition by the National Institute for Automotive Service Excellence helps ensure our people are educated and trained in the latest automotive technologies, procedures and techniques that fix your car for keeps.
To learn more about the AAA's auto repair certification program, visit the AAA Michigan website.
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