Showing posts with label cars for keeps. Show all posts
Showing posts with label cars for keeps. Show all posts

Thursday, November 5, 2009

by Colette Cooley, Cars For Keeps Office Manager

Remembering birthdates, wedding anniversary’s, other important anniversary dates such as: first kiss, first date, first time driving by yourself, first day you met “Him”. It is mostly a woman thing. On the other hand, men tend to remember important dates in the future. The date of the Super Bowl, the opening day of hunting season, and the date when his tax refund should arrive. In typical male fashion, Cars for Keeps' 20th anniversary whizzed right over Rob's head this year. Still, it's not too late to pause for a moment and think about what 20 years of quality repair service has meant.

On November 7, 1989, Rob Hopp took a giant step of faith and courage when he opened the doors of his new business, which was then called Automotive Advantage. There have been some changes since then; a new location and a new name, but the foundation the company was built upon remains the same. To serve the customer with integrity. To give every car a life of at least 250,000 miles, one car at a time. To always use sound business ethics. To give the customer all the information they need so they can make the decisions that are appropriate for them at the time. And my personal favorite: interacting with female customers by educating and informing them respectfully about automotive matters, so they feel comfortable dealing with Cars For Keeps.

We have the best customers in the world. Thank you for your continuous support over the years. Thank you Rob, for giving back to the community that means so much to you. Good Job!



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Monday, September 14, 2009


Welcome to KeeptheCar.com!

Some auto shops offer mechanical expertise and some offer quality customer service, but seldom are these combined into the kind of comprehensive service you'll find at Cars for Keeps. As past and present customers of this Grand Haven, Michigan automotive shop will tell you, the crew at Cars for Keeps is not only qualified to service a broad range of European, Asian and American models (Volkswagen and Honda owners, look no further!), but they are also committed to providing the best all-around customer care in the industry.

As proof of their devotion to preventative maintenance and customer education, the entire crew has volunteered to take part in the company's new automotive blog here at KeeptheCar.com. They'll be blogging three times each week on automotive tips, advice, how-tos and stories from around the shop. As you might expect from an automotive garage, the crew is quite a group of characters. Each team member will contribute a unique perspective, from sales and customer service to master mechanic brake drum pet peeves. Let's meet the team:















Customer Service Manager Dennis Sweet















Owner and Manager Rob Hopp

Colette, the office manager (and token female presence in the shop) was camera shy, but will be contributing anecdotes and repair stories regularly.

And the shop mechanics:















Mike















Robert


Robert was kind enough to star in the shop's first YouTube video. "We fix your cars...for keeps!"


So stick around, subscribe, and stay tuned for tips, tricks and zaniness from West Shore Michigan's premiere auto repair shop.


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