lifestyle auto car

by Colette Cooley, Cars for Keeps Office Manager

About ten years ago, our service manager Dennis Sweet happened to be in the right place at the right time. He was in a parking lot when the battery blew up in one of the parked cars. There were a lady and a dog sitting in the car, very much in distress. She could not open the locked doors because there was no power to unlock them. Battery acid fumes were seeping into the car's interior. The occupants were in extreme danger. Dennis broke out the back window of the car and got both the lady and the dog out safely. In a matter of minutes, the car caught on fire.

Fast forward ten years. This same lady came into Cars For Keeps a few days ago. She was looking for a new repair facility to keep her car maintained properly and she heard some very good things about Cars For Keeps. She and Dennis recognized each other and had a happy reunion. She has made Cars For Keeps her new car maintenance facility “for keeps”. Doing good when the opportunity comes around is like a ripple. It is never forgotten and it keeps circling, coming back to a person in surprising ways. In this case, we welcomed a new customer and also acquired a new friend. I have worked at Cars For Keeps now for four years and have watched these guys consistently go out of their way to help people. Call it “Christmas nostalgia” but from a women’s point of view, this is a good thing.

by Colette Cooley, Cars For Keeps Office Manager

by Colette Cooley, Cars For Keeps Office Manager

Remembering birthdates, wedding anniversary’s, other important anniversary dates such as: first kiss, first date, first time driving by yourself, first day you met “Him”. It is mostly a woman thing. On the other hand, men tend to remember important dates in the future. The date of the Super Bowl, the opening day of hunting season, and the date when his tax refund should arrive. In typical male fashion, Cars for Keeps' 20th anniversary whizzed right over Rob's head this year. Still, it's not too late to pause for a moment and think about what 20 years of quality repair service has meant.

On November 7, 1989, Rob Hopp took a giant step of faith and courage when he opened the doors of his new business, which was then called Automotive Advantage. There have been some changes since then; a new location and a new name, but the foundation the company was built upon remains the same. To serve the customer with integrity. To give every car a life of at least 250,000 miles, one car at a time. To always use sound business ethics. To give the customer all the information they need so they can make the decisions that are appropriate for them at the time. And my personal favorite: interacting with female customers by educating and informing them respectfully about automotive matters, so they feel comfortable dealing with Cars For Keeps.

We have the best customers in the world. Thank you for your continuous support over the years. Thank you Rob, for giving back to the community that means so much to you. Good Job!